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I. ONLINE EXCHANGE POLICY
Applicable policy
Applies 01 exchange/01 order
Full-priced products can be exchanged for other full-priced products in stock on the website with equal or greater value (customers pay the difference if greater)
Discounted products can be exchanged for color/size or according to the regulations of each program (if any)
Conditions for product exchange
Eligible time to exchange products within 10 days from the date you receive the product
The product must still have the original stamp and label and has not been washed or used.
Exchange products
Step 1: Call the hotline 09088926347, or talk to the customer service staff on the Facebook Fanpage, and provide the order code and product code to be exchanged
Step 2: Send the goods to the address of MJGarcia Marketplace at 2137 G.g. Cruz St., Baclaran.
Step 3: MJGARCIA MARKETPLACE contacts you to confirm the new product to be exchanged:
Note:
For exchange orders in 5 inner-city districts of Metro Manila (Pasig City, Las Piñas, Paranaque, Manila, Caloocan), STORE MODE supports delivery of exchange orders to the order address and receives the product that the Customer needs to exchange
For orders not located at the above addresses, Customers, please send the goods to MJGarcia Marketplace Online according to the instructions
Time to receive goods: Morning 08:30-12:00, Afternoon 13:00-17:00 from Monday to Friday.
II. ONLINE RETURN POLICY
Applicable policy
MJGarcia Marketplace accepts returned products in case of a manufacturer's defect
Cases of manufacturer's defect include: color fading, material defect, seam defect, design defect... not according to the product description and standards.
Refund defective products via bank account.
From the time you submit the exchange request form and from the time MJGarcia Marketplace receives the returned product (for orders outside the 5 inner city districts), MJGarcia Marketplace will process the exchange order within a maximum of 10 days.
Product return conditions
The eligible time to exchange the product is within 7 days from the date you receive the product
The product must still have the original stamp and label and has not been used.
Return the product
Step 1: Call the hotline 86647088, or talk to the customer service staff on the Facebook Fanpage, and send the order code and error status
Step 2: Take a photo of the error and send it to the customer service staff or send it to the email edtalgar@gmail.com with the order information to be returned
III. PRODUCT EXCHANGE POLICY PURCHASED AT STORE
Return scope
All stores in the MJGarcia Marketplace system nationwide
Return conditions
Within 7 days from the date of purchase.
Applies to full-priced products and discounted products, and can only be exchanged once.
Full-priced products can be exchanged for other full-priced products and must not be lower than the value of the purchased product.
Discounted/promotional products can only be exchanged for other colors or sizes of the same code, provided the store still has the product.
The policy only applies when the product still has the purchase invoice, intact labels, tags attached to the product, and the product is not dirty or damaged by factors outside the store after purchasing the product.
Note:
In case of purchasing a promotion but still being able to exchange according to the program regulations, the exchanged product will also receive the same promotion as the original purchased product if it is within the program period. If you exchange after the program period has expired, the price difference between the two products will be calculated at the original price.
In case of exchanging a product purchased at full price the day before and discounted the next day, the policy will be applied as for exchanging a product at full price.
Please check the product and invoice before leaving and refer to the product preservation instructions before use.
For any questions about the general regulations at the store, please contact the hotline: 09088926347 or email: edtalgar@gmail.com
Applicable policy
Applies 01 exchange/01 order
Full-priced products can be exchanged for other full-priced products in stock on the website with equal or greater value (customers pay the difference if greater)
Discounted products can be exchanged for color/size or according to the regulations of each program (if any)
Conditions for product exchange
Eligible time to exchange products within 10 days from the date you receive the product
The product must still have the original stamp and label and has not been washed or used.
Exchange products
Step 1: Call the hotline 09088926347, or talk to the customer service staff on the Facebook Fanpage, and provide the order code and product code to be exchanged
Step 2: Send the goods to the address of MJGarcia Marketplace at 2137 G.g. Cruz St., Baclaran.
Step 3: MJGARCIA MARKETPLACE contacts you to confirm the new product to be exchanged:
Note:
For exchange orders in 5 inner-city districts of Metro Manila (Pasig City, Las Piñas, Paranaque, Manila, Caloocan), STORE MODE supports delivery of exchange orders to the order address and receives the product that the Customer needs to exchange
For orders not located at the above addresses, Customers, please send the goods to MJGarcia Marketplace Online according to the instructions
Time to receive goods: Morning 08:30-12:00, Afternoon 13:00-17:00 from Monday to Friday.
II. ONLINE RETURN POLICY
Applicable policy
MJGarcia Marketplace accepts returned products in case of a manufacturer's defect
Cases of manufacturer's defect include: color fading, material defect, seam defect, design defect... not according to the product description and standards.
Refund defective products via bank account.
From the time you submit the exchange request form and from the time MJGarcia Marketplace receives the returned product (for orders outside the 5 inner city districts), MJGarcia Marketplace will process the exchange order within a maximum of 10 days.
Product return conditions
The eligible time to exchange the product is within 7 days from the date you receive the product
The product must still have the original stamp and label and has not been used.
Return the product
Step 1: Call the hotline 86647088, or talk to the customer service staff on the Facebook Fanpage, and send the order code and error status
Step 2: Take a photo of the error and send it to the customer service staff or send it to the email edtalgar@gmail.com with the order information to be returned
III. PRODUCT EXCHANGE POLICY PURCHASED AT STORE
Return scope
All stores in the MJGarcia Marketplace system nationwide
Return conditions
Within 7 days from the date of purchase.
Applies to full-priced products and discounted products, and can only be exchanged once.
Full-priced products can be exchanged for other full-priced products and must not be lower than the value of the purchased product.
Discounted/promotional products can only be exchanged for other colors or sizes of the same code, provided the store still has the product.
The policy only applies when the product still has the purchase invoice, intact labels, tags attached to the product, and the product is not dirty or damaged by factors outside the store after purchasing the product.
Note:
In case of purchasing a promotion but still being able to exchange according to the program regulations, the exchanged product will also receive the same promotion as the original purchased product if it is within the program period. If you exchange after the program period has expired, the price difference between the two products will be calculated at the original price.
In case of exchanging a product purchased at full price the day before and discounted the next day, the policy will be applied as for exchanging a product at full price.
Please check the product and invoice before leaving and refer to the product preservation instructions before use.
For any questions about the general regulations at the store, please contact the hotline: 09088926347 or email: edtalgar@gmail.com
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Hotline Free :
0908 892 6680
Add: 0985 G.G. Cruz st. Baclaran, Paranaque City
Email: edtalgar@gmail.com
Smart: 0908 892 6680
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